Job Description

This post is exclusively for our nearshore facility in Guatemala. If that is not how you reached us, please inquire separately.

This position is available immediately offering competitive pay based on skill level and experience.

We are an established IT Consulting company and MSP in business for over 20 years. We provide technical support, integrations, and consulting services to commercial businesses, and we are looking for a NETWORK TECHNICIAN & SYSTEM ADMINISTRATOR who is willing and motivated to learn and grow within the organization. This individual must be very organized and personable with a great attitude, be able to work well in a team environment and meet deadlines. Excellent work ethic combined with consistent performance, reliability and attendance are top priorities.

KEY RESPONSIBILITIES (examples):

• Work remotely alongside your other team members in our Delray Beach Florida office
• Performing remote help-desk support for end users
• Regularly completed assigned research and project related jobs
• Act as the Tier 2 escalation level for all entry level support staff
• Work on design projects including environments, connectivity, and cybersecurity
• Create training materials and conduct training sessions to instruct staff members how to execute procedures or to teach new technologies and solutions
• Scripting to automate repetitive or tasks that would assure proper execution and best use of time for staff where feasible
• Communicate comfortably and efficiently with the customers and our team by phone and via email
• Follow up regularly post job completion to assure high level of satisfaction
• Install, configure, and troubleshoot common desktop, server and network hardware
• Setup, monitor, and maintain servers and entire environments both cloud hosted and on-premise with the client
• Setup, monitor, and maintain servers and entire environments both cloud hosted and on-premise with the client
• Configure and maintain secure connectivity among multiple locations, hosting environments and remote staff
• Monitor and service backups, security systems, and other critical services
• Provide basic training to end users in operation of equipment and applications
• Be compulsive about documentation, maintaining records of all phone calls, emails, service requests and communications in proprietary ticketing system
• Be available to work and keep regular business hours M-F, and from time-to-time extra hours during disaster scenarios or on planned projects
• Must take turns on rotation schedule carrying an after-hours emergency cell phone, and fulfill the duties accompanying

ALL RESPONSIBILITIES OF LOWER TIER STAFF AS NECESSARY

Requirements

SOFT SKILLS:

• Strong attention to detail

• Strong organizational and logical thinking skills
• Must be able to work under pressure and meet tight deadlines when required
• Must be able to communicate complex ideas with others of various levels of understanding
• Must have excellent interpersonal, communication and writing skills

TECHNICAL EXPERTISE:

• Requires strong conceptual knowledge of networking: subnetting, routing, NAT, network design, etc.
• Cloud services administration: MS 365, Azure/Entra, AWS, DR Backups, security services, etc.
• Windows Servers: 2008 - 2022+, Active Directory, Group Policy, cloud integrations, etc.
• Strong understanding of modern security concepts across numerous IT disciplines
• Desktop Operating Systems: Windows 7-11+, Mac OS X
• Common Desktop Applications: e.g. MS Office, QuickBooks, ACT, etc.
• Troubleshooting Connectivity: Multi-WAN, routing, Wireless technologies, fail-over, etc.
• Network Appliances: Firewalls, Routers, Managed Switches, VLANs
• Command line, Power Shell, Power Bi, scripting, etc.
• Familiarity with IP Telephony concepts and technologies
• Strong experience setting up and maintaining virtualization environments: VMWare, Hyper-V

EDUCATION AND WORK HISTORY REQUIREMENTS:

• 4 year College Degree
• Minimum 3-5 years working in similar roles
• Technical Certifications (CompTia, MS, Cisco, ITIL, similar) are a plus
• Ongoing Continuing Education is a requirement, with annual education and certification benchmarks

Benefits

• Salary package, Vacation, etc, as discussed with agency.

HOW TO APPLY:

Use this website to apply.

Please note that incomplete applications will be immediately rejected without consideration.

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