Job Description

Title: Telephone Sales Lead

Location/Department: Llano, TX - Buttery Company LLP, Telephone Sales

About the Company:

Buttery Company is a 131-year-old family-owned business with a long and rich history of operating as a leading supplier of farm and ranch, plumbing, hardware, electrical, lumber & building materials.

We operate across both wholesale and retail channels with our primary customers being retail hardware, feed & lumber dealers, farm & ranch/pet/auto parts stores, co-ops, and plumbing/electrical/well service contractors throughout Texas, southern Oklahoma, and eastern New Mexico.

Our Mission

Buttery Company LLP's mission is to be the most efficient and cost competitive distributor and retailer of high-quality products and services in the areas we operate, while fostering a positive work environment that promotes employee growth and satisfaction.

Our Values

We value integrity, teamwork, innovation, and accountability. These values guide our actions and decisions, ensuring that we provide exceptional service to our customers and maintain a healthy and respectful work culture.

Job Description/Summary:

Telephone Sales Lead reports directly to the Sales Manager and will support all outbound and inbound telesale efforts. This individual will lead a team of telephone sales representatives, ensuring goals are met, coaching team members, and maintaining a high level of customer service and product knowledge. This position blends hands-on selling with team oversight and performance optimization. This person will communicate across multiple departments to facilitate exceptional customer service while fostering a positive working environment.

Responsibilities:

· Supervise, coach, and motivate a team of telephone sales representatives to achieve and exceed goals.

· Make outbound sales calls and respond to inbound inquiries and enter orders.

· Review current processes and practices and identify enhancements as necessary.

· Monitor call quality, customer interactions, and performance to ensure high standards of service.

· Train new team members on products, systems, sales techniques and company procedures.

· Collaborate with the outside sales team to ensure customers are well taken care of.

· Resolve escalated customer concerns and issues professionally and promptly.

· Assist marketing and other departments to support sales campaigns and promotions.

· Stay current on product offerings and industry trends.

· Track team performance and prepare reports for the Sales Manager.

Qualifications:  Must have a strong commitment to service, excellence, and customer satisfaction with friendly disposition.

· Proven experience in telephone sales and/or inside sales, preferably in a lead or supervisory role.

· Excellent verbal communication, listening, and interpersonal skills.

· Strong organizational and time management skills

· Ability to handle objections and negotiate positive outcomes

· High school diploma or GED required, associate or bachelor’s degree in business, marketing, or related field preferred.

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