Job Description

Company Profile:

Vego Garden is making gardening as accessible and sustainable as possible while encouraging gardening to be an avenue for personal and community development! Since its successful launch in 2020, Vego Garden has become the Top Gardening Brand and one of the fastest-growing consumer brands in the country! With the brand success and rapid growth over the last 5 years, Vego Garden is now operating out of the 200,000 square feet HQ distribution center along with our beautiful 5-acre Farm. Vego Garden has over 100+ dedicated employees in the US and overseas. Our amazing, raised garden beds are long-lasting, eco-friendly, safe for kids and pets and are available in the biggest retailers, such as Home Depot, Menards, Walmart, etc. Thanks to our incredible customers and outstanding team members, we have donated over 3,000 garden beds to youth education, communities in need, and other philanthropic causes as part of our Vego Kids and Giving Back Programs.

Vego Garden Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, veteran status, or marital status.

Job Purpose:

We are seeking a highly adaptable and team-centric Customer Service Representative who can provide outstanding service to our valued customers. If you have relevant experience and are passionate about sustainable living, we would love to have you on our team! 

Essential Responsibilities:

• Represent Vego Garden’s high customer service standards with enthusiasm and passion.
• Identify and assess customers’ needs to achieve satisfaction.
• Leverage strong digital literacy abilities to operate our digital platforms (Shopify, Freshdesk, NetSuite).
• Execute the key administrative data entry into customer records with high attention to detail.
• Assist customers with updated documentation regarding orders and refunds.
• Provide expert answers to customer inquiries through multiple channels (Phone, Email, Chat).
• Resolve customer issues impacting their satisfaction using creative solutions. 
• Comply with Company policies and procedures.
• Perform all other duties as assigned.

Requirements

• Ability to provide exceptional service to Vego Garden customers.
• A reliable, flexible, client-focused service professional with strong digital literacy abilities.
• A team player with strong interpersonal and communication skills.
• High attention to detail in both verbal and written forms.
• Prior call center experience preferred.

Physical Demands:

This position primarily involves working at a desk and operating a computer for prolonged periods with moderate walking and standing.

Job Location and Work Schedule:

• This is a full-time (40 hours), on-site position based out of Tomball, TX.
• 13808 Boudreaux Road, Bldg. #2, Tomball, TX 77377.
• Occasional weekend work may be required.

Benefits

• Payrate starting at $17 per hour.
• Flexible Paid Time Off.
• 12 PTO days per year, accrued bi-weekly, with incremental increases annually.
• 7 paid Holidays.
• 401k contribution match of 4%.
• Comprehensive Medical, Dental, Vision, and Life insurance plans. The Company pays 100% of premiums for its employees for Dental, Vision, Life, and select Medical plans.
• Toll Roads Allowance of $100 per month.
• Phone Allowance of $50 per month.

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