Job Description

Audiology Operations Manager

About the role

To continue to provide exceptional support for our customers, we are looking for an Audiology Operations Manager to join our team in Texas. The two clinics are located in Houston and San Antonio, and candidates from either area will be considered.

The Audiology Operations Manager will be responsible for oversight of all Cochlear Hearing Center (CHC) clinic operations, including but not limited to all front office systems, clinic processes and procedures, billing, management of clinic support staff, credentialing, management of the CNA (Cochlear North America) and student Observation Program, and ensuring ongoing delivery of world-class patient care for patients seeking hearing solutions. This role oversees all patient care at the two CHCs and includes pre- and post-operative testing, evaluation, programming, patient counselling, upgrade sales and support, telehealth, and amplification recommendations and sales. Additionally, the manager will lead the development and implementation of a comprehensive hearing aid program at the centers, encompassing fitting, dispensing, and maintenance of hearing aids, as well as patient education and follow-up care.

The Audiology Operations Manager CHC Office Manager reports to the Director, Medical Services and works closely with the Senior Director of Medical Affairs, integrating with Cochlear's functional teams (e.g., HR, legal, marketing, clinical sales, finance) to achieve revenue and profitability growth for the existing clinics and evaluate the potential launch of new clinics and clinical services.

Key Responsibilities

• Manages Patient Care Coordinator (PCC) staff and ensures all clinical operations teams are appropriately resourced and trained to provide exceptional customer service
• Oversees daily office operations by ensuring all office equipment and facilities are maintained and repaired, managing supplies, preserving a clean and safe office space, and coordinating with external vendors as necessary
• Develop and implement a patient-centric hearing aid program at the Cochlear Hearing Centers. This includes establishing clinical protocols, quality standards, as well as policies and procedures related to hearing aid dispensing. Ensuring compliance with industry regulations and best practices
• Provide direct patient care by conducting hearing assessments, recommending and fitting hearing aids, providing patient counseling and follow-up care
• Oversees observation program for both locations, including students and Cochlear employees
• Assists in creating, implementing and tracking goals for the clinic and individual team members and the team, ensuring that goals are aligned with the overall company goals, and fostering a sense of accountability, purpose and direction
• Support outreach initiatives and marketing strategies to promote clinics and services, increase demand and assist with all local professional networking opportunities

Key Requirements

To add value to Cochlear in this role you'll be able to meet and demonstrate the following knowledge, skills and abilities in your application and at interview:

• Doctoral level degree (AuD) in Audiology
• 5+ Years of clinical experience
• Current or eligible for Texas audiology license
• Knowledge regarding the business aspects of audiology, including reimbursement, billing and coding, productivity, and professional issues impacting patient care
• At least one year of experience in medical scheduling and working with electronic health records, demonstrating expertise in administrative operations
• Ability to coach and mentor team members
• Regular travel between Cochlear Hearing Center offices (between Houston and San Antonio) to ensure consistent management and support. Must be willing and able to travel as needed, with a focus on maintaining operational efficiency and fostering strong relationships with staff at each site.

Total Rewards

In addition to the opportunity to develop your knowledge and grow professionally, we offer competitive wages and benefits.

• Pay Range in the United States: $120,000 - $130,000 based upon experience, as well as an annual bonus opportunity of 15% of base salary. Exact compensation may vary based on skills, experience, and location.
• Benefit package includes medical, dental, vision, life and disability insurance as well as 401(K) matching with immediate vesting, Paid Time Off, tuition reimbursement, maternity and paternity leave, Employee Stock Purchase Plan and pet insurance.

Who are we?

Human needs have always been our inspiration, ever since Professor Graeme Clark set out to create the first multi-channel cochlear implant because he saw his father struggle with hearing loss. We always start with people in mind – thinking about their needs.

For this reason, our products, services and support will continue to evolve and improve. We are by our customers’ side through the entire hearing journey, so they can experience a life full of hearing. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives and working in an organization where they can be part of bringing the mission to life each day.

Learn more about what our employees are saying about working at Cochlear:

Physical & Mental Demands

The physical and mental demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual is regularly required to be in a stationary (seated/standing) position; utilize business technology for work product delivery, communicate orally and in writing with others internal or external to the organization, utilize problem solving/critical thinking skills to discern and convey information.  May be asked to occasionally transport/move up to 30 pounds, depending on the position. Specific vision abilities required by this job include ability to adjust focus. The individual is regularly required to utilize comprehension, critical thinking, communication, problem solving, organization reasoning, relating to others and discernment of items such as product specifications, procedures and processes to customers (whether internal or external).  Influence, organization/classification of information and planning are also required.

The work environment is a clinical or hospital environment. This is representative of the environment an individual may encounter while performing the essential functions of this job.

Apply by August 28th, 2025 for consideration.

Apply now by completing your application form online. Applicants must meet the job specific application criteria to be considered. Visit our careers site at www.cochlear.us/careers to learn more.  

Cochlear Americas is an Equal Opportunity Employer. We will provide reasonable accommodations for qualified individuals with disabilities.  If you require accommodation with completing the online application, please contact us via web or phone at 303-264-2549

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